DATE:
March 21 - June 20, 2023
TIME:
Tuesdays, 7:00 PM – 9:00PM EST
LOCATION:
Zoom Virtual Platform
BRIEF DESCRIPTION:
Students analyze the responsibilities of supply chain from a macro and micro economic perspective. Upon completion of the course, students will understand the costs and key performance indicators which strategically influence operational decisions, while adopting processes for effective and high-quality supply management decisions.
Textbook: Operations & Supply Chain Management The Core, 4th edition, © 2017, F. Robert Jacobs and Richard Chase

KEY TAKE-AWAYS:
Introduction to Operations & Supply Chain Management Strategies
- Evolution of Supply Chain Management
- Financial Contributions
- Functions of organizational structures, ownership & management
- Triple Bottom Line
- Comparing ‘goods’ & ‘services’
Sales & Operations Planning
- Sales & Operations Planning (S&OP)
- Planning Horizons, Yield Management & Production Planning Strategies
Process Analysis
- Product-Process Matrix
- Process Mapping
- Process Performance Metrics
- Make-to-Order versus Make-to-Stock
Strategic Service Process Analysis
- Process Design
- Waiting & Queuing Time Analysis
- Service-System Design Matrix
- Operational Classifications
Logistics
- Logistics System Design Matrix
- Factor Rating System
- 3PL
Inventory Management
- Scope & Purpose
- Inventory Performance Metrics
- Pareto 80 / 20 Analysis
- ABC Classification
- Total Inventory Costs
Forecasting
- Forecasting Ranges
- Forecasting principles & practices
- Qualitative and Quantitative Forecasting Techniques
- Evaluating Forecasting Performance (ie. MAD, MAPE, SD)
MRP
- Evolution of MRP to ERP
- Contributions to the supply chain and operating performance metrics
- Review concepts & applications (ie. MPS, BOMs, Lead Times, Inventory Files)
- Ordering Practices (EOQ, Part Period, Lot for Lot)
Lean Supply Chains
- Reduction of waste strategy
- Kaizen
- Toyota Production System
- KANBAN
- JIT
- Lean Supply Chain Design Principles
- Value Chain Mapping
Global Sourcing & Procurement
- Role of sourcing and procurement
- Establishing cost effective supply chains
- Develop & evaluate Vendor Performance metrics
- Manage Vendor Performance
- Bullwhip Effect
- Green Sourcing
- Total Cost of Ownership
Quality
- Scope & purpose of Total Quality Management (TQM)
- ISO Quality Programs
- TQM costs
- Six Sigma
- DMAI
INSTRUCTOR:
Bess Wong